Customer satisfaction is very important to us. Furthermore, we are making every effort to
insure that your order if filled accurately and arrives in good condition; however, we
understand that there are times when merchandise must be returned or exchanged. Under such
circumstances the following return policy applies:
All returns must be pre-authorized by theglobestore.com. To
request authorization by e-mail CLICK HERE.
In most cases, we will arrange for the delivering carrier to pick
up the item that is being returned. The buyer is responsible for insuring that all
returned goods are properly packaged in their original cartons. In any case where the
buyer arranges return shipping, the shipment must be appropriately insured at the
New undamaged merchandise in its original unused condition in its
original packaging and/or carton may be returned or exchanged up to 30 days from the time
of receipt. Damaged or defective merchandise requires special treatment, see Damaged Goods
Original shipping and handling will not be refunded unless there
was an error on the part of theglobestore.com.
Under no circumstances should merchandise be returned to
theglobestore.com or the manufacturer without prior authorization from theglobestore.com.
Unauthorized returns may be subject to additional fees.
A restocking fee of up to 20% maybe assessed for returned
merchandise that are not exchanges, or otherwise damaged or defective. These fees are
assessed to cover prepaid return shipping and insurance, inspection and repackaging, and
assessments by manufacturers when item return to them.
Damage or Defects:
Any damage upon arrival should be brought to the immediate
attention of the carrier and acknowledged by the carrier on the shipping documents. If you
are unable to advise the driver, promptly call the delivering carrier, give them the
packaging tracking number and advise them that the package arrived damaged.
Do not discard any part of the damaged merchandise or packaging.
Make clear notes of the details of your damage report. Failure to provide the damage
merchandise, all the packaging and documentation of the report to the carrier may delay
replacement of damaged goods.
Any concealed damage of the goods (not visible in the external
packing) or defective goods must be reported to theglobestore.com within 15 days of
receipt. Please open and inspect all merchandise on receipt. Failure to report damage
within 15 days may result in claim delays or denial. As with obvious shipping damage it is
important to keep all of the merchandise and all of the packaging in the case of concealed
damage or defective merchandise.
All obvious or concealed damage or product defects should be
reported to theglobestore.com immediately by e-mail by CLICKING HERE. As is
customary the product becomes the property of the buy at the time of shipment. The courier
and manufacturer are responsible for all damages and defects. In some instances the
manufacturer may decide to repair or replace defect parts in lieu of complete replacement.
Theglobestore.com will assist with prompt replacement or repair of damaged merchandise and
file any claims with the courier or manufacturer. The customer cooperation with the claims
process is important to insure prompt resolution.